Rest assured, your satisfaction is our first priority. In fact, we treat your laundry as if it were our own, however we still need to agree to some rules to ensure that there are no misunderstandings about LAUNDRYKAKI (referred to as "we," "us," "our", or "LAUNDRYKAKI") or your obligations.
LaundryKaki may modify these Terms at any time. Your continued usage of the Services will mean you accept those changes, and you agree to comply with all applicable laws and regulations.
2.1 Use Restriction
LaundryKaki alone (and its licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to the Services, including all as text, graphics, images, photographs, illustrations, trademarks, trade names, service marks, logos, information obtained from LaundryKaki’s licensors, and other materials (“Contents”). These Terms do not convey to you any rights of ownership in or related to the Services or the Content. LaundryKaki’s name, logo, and the product names associated with the Services are trademarks of LaundryKaki, its affiliated companies or third parties, and no right or license is granted to use them. Any use of the Contents not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws. Except as stated herein, none of the Contents may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without the prior written permission of LaundryKaki or its licensors.
All rights not expressly granted herein are reserved to LaundryKaki and its licensors. LaundryKaki reserves the right, in its sole discretion, to terminate your access to the Services, or any portion thereof, at any time, for any reason or for no reason at all, without prior notice or any notice.
2.2 Your Account
If you use the Services, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your devices. You agree to accept responsibility for all activities that occur under your account or password. LaundryKaki reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
To use the Services, you must first sign up with LaundryKaki. When signing up, we request that you provide LaundryKaki with certain personal information so that we can provide you with the requested Services (such information may include name, email address, mobile telephone number and address for pick-up and delivery). Upon successful completion of your signing up with LaundryKaki, LaundryKaki will provide you with a personal account, which may be accessible by you with a password of your choice.
3.1 Use of The Service
You warrant that the information you provide to LaundryKaki is accurate and complete. LaundryKaki is entitled at all times to verify the information that you have provided and to refuse the Services without providing notice.
Use of the Site and App is free of charge. LaundryKaki reserves the right to introduce a fee for the use of these Services. If LaundryKaki decides to introduce such a fee, LaundryKaki will inform you accordingly and allow you to either continue or terminate the Services.
LaundryKaki charges for the services that you request, which may include wash & fold, or related services ("Cleaning"). You agree that you will pay for all Cleaning you purchase through LaundryKaki, and You are responsible for the timely payment of all fees. Any payment made is non-refundable.
LaundryKaki may use a third-party payment processor (the "Payment Processor") to link your credit card account to the Services. The processing of payments or credits, as applicable, in connection with your use of the Services will be subject to the terms, conditions and privacy policies of the Payment Processor and your credit card issuer in addition to these Terms. LaundryKaki is not responsible for any errors by the Payment Processor.
You understand that there is inherent risk in Cleaning and there is potential for clothing and related items to get lost or damaged. LaundryKaki will do its best to ensure situations like this do not happen, and in the instances they do happen, will work with you to help rectify the situation when you provide us with written notification identifying the concern with the cleaning within forty eight (48) hours of receiving your cleaned clothes and items.
4.1 Suitability for Laundering
By using our service, you agree that your clothes are suitable to be washed in water, on a normal cycle, and dried using heat in a tumble dryer. We cannot be responsible for any damage to clothing that is not suitable for this standard laundering process.
4.2 Damaged Laundry
We will do everything we can to avoid damaging your laundry. Unfortunately, there are limitations to what we can do. For example, we don't have time to check your pockets to see if you have left anything in them. Therefore, we can't be held responsible ifsomething left in your laundry (like lipstick, chewing gum, or a pen) causes any damage. Similarly, if you call and tell us that you left your favourite bracelet, or anything else, in your pocket, we can’t guarantee that we will find or return it.
All laundering processes, regardless of how gentle, cause normal wear and tear on clothing. As a result, we cannot be responsible for any wear and tear of laundry, including loss of buttons, fading, fatiguing, holes, or abrasions. Similarly, we reserve the right to decline cleaning any particular piece of laundry if we think it will lead to trouble.
Any damaged items must be reported and attached digital photos to [email protected] within 48 hours. In any case reimbursement for damaged wash and fold items shall not exceed five (5) times the price of the weight of the wash and fold load.
We wash all items together as our standard procedure. But if you divide your clothes into two separate bags before you drop us your clothes, we can run two separate loads. Note that we do not separate clothes according to your instruction, and ask that you do the separation and take responsibility for what's in each load. Along the same lines, we can't be held responsible for the re-disposition of colours (aka bleeding) or dimensional changes (aka shrinking or stretching).
4.3 Lost Laundry
We would love to be able to inventory every piece of laundry you give us. Unfortunately, it is cost-prohibitive for us to do so. As a result we can't be held responsible for any lost laundry; we simply have no efficient way of verifying that we actually received any particular piece of laundry in the first place. Rest assured though, we carefully track your clothes. For instance, your clothes are never loose in our facility unless they’re inside a machine, on the folding table, or in their own laundry cart waiting to be folded. If you do believe you are missing something from your delivery, please notify us within forty eight (48) hours of receiving your clean clothes to or (60) 18-213 1136 — we are much more likely to find misplaced laundry if it is reported early.
In any case reimbursement for lost wash and fold items shall not exceed five (5) times the price of the weight of the wash and fold load. As with our standard laundry process, LAUNDRYKAKI cannot be responsible for wear and tear resulting from cleaning, for very delicate items such as buttons or sequins, or for clothing missing proper care labels.
We use commercial laundry detergents for all our personal laundry customers, under normal circumstances we do not expect any irritation to occur. However, if you have special requirements, do inform us and we will do our best to accommodate.
5.1 Termination of Use
If you no longer want our service, simply let us know by writing in to [email protected] and we will cancel it. Although we truly hope you are satisfied with our services, once we have laundered your clothes, we cannot offer a refund.
We hope to provide a convenient service to all our customers and can leave orders outside residences, with hotels concierge or receptions, provided the customer gives written consent. However, once delivery has been made, we will not be held responsible or liable for the loss or damage of any items. It is the customer’s sole responsibility to ensure the safety of items after delivery by LAUNDRYKAKI.
At any time, LAUNDRYKAKI may at its discretion keep records of your garments and retain, store, display or reproduce such records which may include images or photographs, and associate such records with your name or other profile information for commercially reasonable periods for archival, inventory purposes, quality control, loss prevention, and or data collection.
As our business changes, we may want to modify some of terms in this agreement. Therefore, we encourage you to check back frequently to familiarise yourself with any changes.
Although we think we are generally agreeable people, we recognise that LAUNDRYKAKI and you may have a dispute. In this event, you agree that any legal action pertaining to this agreement, or LAUNDRYKAKI generally, shall be conducted in accordance to the laws of Malaysia.
The Service may contain hyperlinks to other websites and webpages (“Third-Party Pages”), as well as to text, graphics, videos, images, music, sounds, and information belonging to or originating from other third-parties (collectively, “Third-Party Applications”). The Company does not investigate, monitor, or review any Third-Party Pages or Third-Party Applications to ensure their accuracy, completeness, or appropriateness. The Company is not responsible for the Third-Party Pages or any Third-Party Applications accessed through the Services. You agree that LaundryKaki shall have no liability with respect to any loss or damage of any kind incurred as a result of any dealings between you and any third party, or as a result of the presence of such third party on the Site.
You agree to defend, indemnify, and hold LaundryKaki, its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys, agents, and partners harmless from and against any claims, costs, actions, demands, damages, losses, liabilities, expenses, and settlements including, without limitation, reasonable legal and accounting fees, arising out of or in connection with: (a) your violation or breach of any term of these Terms or any applicable law or regulation, whether or not referenced herein; (b) your violation of any rights of any third party, or (c) your misuse of the Services.
You agree that LaundryKaki may, in its sole discretion and at any time, modify, discontinue, or suspend its operation of the Services, any part thereof or any Contents, temporarily or permanently, without notice or liability to you.